At ArkenTech Solutions, safeguarding your personal information is our top priority as we recognize the significance of your privacy. This policy page explains how ArkenTech Solutions complies with the CCPA and how it impacts California residents who visit our website or use our services.
What is the CCPA?
The CCPA, passed by California in 2018 and put into effect on January 1, 2020, is the law regulating the handling of California customers’ personal information. The objective of the CCPA Policy is to apprise Californian inhabitants about their privileges in accordance with the California Consumer Privacy Act (CCPA) and our protocols related to gathering, employing, and imparting personal data. This policy applies to all California residents whose personal information is collected, used, or disclosed by ArkenTech Solutions. It covers all products, services, and websites offered by ArkenTech Solutions.
Definitions of key terms
Personal Information: Any information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a particular consumer or household. This information may include but is not limited to names, addresses, contact numbers, email addresses, financial information, etc.
Sale: The exchange, rental, release, or other dissemination of personal information to a third party for monetary or other valuable consideration.
Service Provider: An entity that processes personal information on behalf of a business and under the business’s instructions.
II. Information Collection
Personal Information Collected by ArkenTech Solutions
During the provision of our services, we may gather personal information, including but not limited to:
- Personal details, including name, email address, and phone number for contact purposes
- Details regarding your business, such as its name and industry
- Payment information, such as credit card details or other payment data
- Information regarding your usage of our website or services, such as your IP address, browser type, and referring website
- Any other data you may provide to us when filling out a form or reaching out to us
We may collect personal information in three ways: directly from you, from third-party sources, or automatically via the application of cookies and other tracking technologies. This data is utilized to deliver our services, establish communication with you, and enhance our website and offerings.
III. Information Disclosure
At ArkenTech Solutions, the privacy of our clients is of utmost importance to us. We only disclose personal information when necessary for business purposes or as law mandates. We do not engage in the sale of personal information to any third parties.
Categories of personal information disclosed
The following are the categories of personal information that we may reveal to third parties for business purposes:
- Identifiers like name, email address, mailing address, and phone number
- Commercial information, including purchase history, products or services considered, and other related data
- Information regarding the consumer’s online activities, including but not limited to their browsing and search histories and other relevant data related to their interactions on the internet or electronic networks.
- Geolocation data
- Professional or employment-related information
- Education-related information
The entities with whom we share the collected personal information
For business purposes, we at ArkenTech Solutions might disclose personal information to the following categories of third parties:
Service Providers: We may disclose personal information to service providers who perform services on our behalf, such as payment processing, product shipping, or customer support. We ensure that these providers protect the information and use it only for the disclosed purposes.
Affiliates: Personal information may be shared with our affiliates for business purposes, such as improving services or analyzing customer data. We require our affiliates to protect the shared information and use it only for the disclosed purposes.
Third-party Partners: Personal information may be shared with third-party partners for business purposes, such as promotions or discounts. We mandate that these partners protect the information and limit its usage to disclosed purposes.
Legal Requirements: Personal information may be disclosed in response to a valid court order, subpoena, or as otherwise required by law.
Purpose of disclosure
To ensure transparency, we disclose personal information solely for legitimate business purposes, which comprise:
- Enhancing and optimizing our offerings and solutions.
- Corresponding with customers regarding their orders, accounts, or any other product or service-related concerns.
- Analyzing customer data to gain insights into their requirements and preferences.
- Preventing fraudulent and illicit activities.
- Adhering to legal requirements, such as responding to valid court orders or subpoenas.
Our company does not engage in the sale of personal information to external parties. Moreover, we take appropriate measures to ensure that any disclosed personal information is solely used for the intended purposes. Before sharing any personal information with third parties, we require them to agree to utilize the information solely for the stated purposes and to safeguard it per relevant laws and industry best practices.
IV. Your Rights Under The CCPA
ArkenTech Solutions recognizes and respects the individual rights of California residents under the CCPA. We provide the following rights to California residents:
- Right to know what personal information is being collected about you: You can request us to disclose the personal information we have gathered about you, including the categories of information and sources from which it was obtained.
- Right to request deletion of your personal information: You have the right to request that we delete the personal information collected from you.
- Right to opt-out: You possess the right to decline the selling of your personal data.
The verification process for requests
To protect the sensitive information of California residents, we have established a validation process to verify the identity of the person making the request. Additional identification details such as name, email address, contact number, or any other relevant information may be required to confirm that the requester is the lawful personal data owner. We will solely employ the provided personal information to ensure the requester’s identity and delete it immediately after verification.
V. Prohibition of Discrimination
ArkenTech Solutions commits to treating California residents who exercise their CCPA rights without discrimination. We will not differentiate prices, goods or services, or the quality of service for those who exercise their CCPA rights.
Permissible Financial Incentives
We do not provide any monetary benefits in exchange for retaining or selling personal information.
Vi. Measures Taken To Protect Personal Information
ArkenTech Solutions takes reasonable measures to protect the personal information of California residents from unauthorized access, disclosure, alteration, and destruction. We employ various measures to safeguard personal information, including restricting access to those who require it, utilizing encryption to secure data during transmission, and implementing security procedures to prevent unauthorized access to our systems. We aim to ensure the confidentiality and protection of personal information through administrative, technical, and physical safeguards.
Data breach notification process
In the case of a data breach that compromises the personal information of California residents, we will fulfill our legal obligations by informing affected individuals and the relevant authorities. Our team will undertake a prompt and thorough investigation and take all necessary measures to resolve the breach in a timely manner.
Vii. Notification Of Changes To Ccpa Policy
ArkenTech Solutions reserves the right to amend this CCPA Policy at any time. We will post any updates to this policy on our website and provide notice of any material changes by email or other means of communication. California residents are responsible for checking this policy periodically for updates.
The effective date of changes
Unless otherwise stated, the CCPA Policy modifications will come into effect immediately upon publication on our website.
Viii. How To Contact ArkenTech Solutions Regarding CCPA Policy
If you have any questions or concerns regarding this CCPA Policy or our privacy practices, please get in touch with Arkentech’s team at info@arkentechsolutions.com or +1 213-261-0597. Our team will respond to your request within 45 days of receipt. If we need more time to process your request, we will inform you of the extension and explain the delay. Should we find ourselves unable to fulfill your request, we will furnish you with an explanation for our decision. Our dedication is to resolve any queries or problems raised by California inhabitants concerning their privacy privileges under the CCPA.