Reliability as a Business Metric: How Engineering Leaders Are Measuring the True Cost of Incidents

How are engineering leaders measuring reliability gains, turning incidents into systemic improvements, and preventing future issues?

This panel brings together Directors and VPs of SRE and Platform Engineering to share how they’re evolving beyond incident response as a reactive function into reliability as a strategic, measurable business capability and what role AI and unified observability play in making that shift real.

Attendees will hear directly from engineering leaders who have navigated the shift from reactive incident management to reliability as a strategic business priority, gaining peer-informed perspectives on how they’re measuring what matters, building organizational buy-in and making the case to executive stakeholders.

Speakers

John Hann

John Hann

Senior Software Engineering Manager

Datadog

Hong Lok Li

Hong-Lok Li

CTO, AMS Student Society of UBC

Vancouver

Chloe Zhu

Chloe Zhu

Systems Engineer (Humanoid Robotics)

Schaeffler

Chloe Zhu

Dan Glicksman

Executive Event Emcee & Moderator

CDM Media

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